COMPANY DETAILS:
- Name of the corporate: DOOS.SA Food Company is a one-person company
- Commercial Registration Number: 4030462660
- Company Address: Jeddah’s main street, Prince Sultan St, and intersects with Al Kayyal St.
Your use of the doos application and provision of your personal information is deemed an approval of the terms indicated within this agreement. The phrase “the company” or “we” shall mean doos, which is registered in the Kingdom of Saudi Arabia, while “you” or “the user” shall mean any person who uses the “doos” application. If you do not agree to these terms, you must stop using the Application.
Do we collect your personal data?
While you browse the store, we will not collect any personal data about you till you decide to use the service and benefit therefrom, in such case we only collect
the following personal data:
- Name
- Email address
- Mobile phone number
- Location and address "which requires activating the GPS feature in certain cases"
How do we make use of the personal data?
We collect the foregoing data for the following reasons:
Registration in the application Personalize your shopping experience with the app to get the best possible shopping experience and simplifies process with doos Planning to determine the delivery timeframe for your order from doos Inform you about ongoing promotions Contact with you
How does e-payment processing in the app work?
-Doos uses a trusted third party to process the e-payments.
-Such processes do not apply to people who choose “pay upon delivery” through the shopping process.
-Such a third party may request information about your credit card and may ask you to access your contact list.
Do we share your personal data with any third party?
The privacy of doos users is one of the most important things, that we are always trying to protect using all the possible means, as we do not sell or share these data, or disclose or share the same with any third party for any reason whatsoever.
Are your personal data safe?
We use very advanced technologies to maintain the privacy of your data and prevent it from being lost, stolen, or hacked as much as possible, but we disclaim all responsibility for any breach that occurs on the part of your communication.
What’s the cancellation and refund policy?
You can cancel your order free of charge before the order is assigned to a rider or before we starts preparing the order. In such case, you will get a full refund of your order. Once an order is accepted by a store, canceling the order is not possible and doos may charge the full amount of the order less the delivery charge. Once the rider is on the way to deliver your order, cancellation is not permitted and you will be charged the full order and delivery charge amount. If you have any questions, please contact: [email protected]
Can you modify your data?
You can modify your personal data, via logging into your account on the app or by contacting customer services by pressing the Contact Us button from the side list in
the app or by calling.
Price Policy The prices of products within the doos application are subject to a 15% VAT.
Doos value-added tax certificate, Return PolicyIn case of a defect in the products or if the customer is dissatisfied with the quality of the products or their expiry dates, you can file a complaint through the customer service office either by calling +966554406962 or sending a message to the following e-mail: [email protected] to replace or return it.
Age Restricted ProductsAge restricted products (including, without limitation, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over.
By placing an order for an age restricted product, you confirm that you are at least 18 years old.
Doos operates the Challenge 25 age verification policy whereby customers who look under aged 25 will be asked by the delivery rider to provide proof that they are aged 18 or over. The rider may refuse to deliver any age restricted product to any person who does not look aged 25 unless they can provide valid photo ID proving that they are aged 18 or over.
If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.The Right to modify the terms of usedoos shall have the full right, at any time, to update its Terms of Use by adding or deleting new terms or amending existing ones.
How to notify doos users of any update in the Terms of Use?
We shall notify you about any updates to the Terms of Use through notifications or emails.
you can always know any updates by reviewing the date of the last update of such terms as indicated in the last line on this page.
What is the law that these terms are subject to?
The terms and conditions are subject to the laws of the Kingdom of Saudi Arabia whereby the designated courts of law to settle any disputes regarding the usage of the application (doos) will be within the city of Jeddah. Your agreement on the terms indicated above signifies your acceptance to be bound by the laws of the Kingdom of Saudi Arabia.
Do you have any questions?
If you have any inquiries, questions or concerns about these terms, please do not hesitate to contact us directly through the e-mail at: [email protected] and we will respond as soon as possible, as we are always happy to answer your questions.